With fully tailored support contracts we can cover your exact requirements. Whether you require support for one or one hundred PCs, printers or servers we’ve got it covered.
SMART IT go even further and provide full hardware and software auditing as part of your contract. We report all the results to you and advise on budget forecasts to replace old hardware, licensing costs to upgrade software, or just conform to legal requirements. All this information is also available on our online customer portal along with all other documentation.
With all of our contracts you will be allocated an account manager who is available to deal with all your IT questions and needs. Your account manager will make regular visits to your site to feedback statistics of your calls and review your contract. In addition, if you are looking for assistance with technical projects, SMART IT can prepare project plans with costings and support the finished installations. Our service is customisable but includes:
Unlimited telephone support is included in all contracts.
Unlimited remote support is included in all contracts.
Unlimited onsite visits are included in all contracts.
We install remote monitoring tools to give us advanced notice of issues from servers.
Access all your quotes, invoices, documentation and helpdesk calls online.
We are able to quote for new hardware, software or extra services you require.
If you are looking to implement new systems we can help with the planning and costings.
We are able to quote and renew various services including: SSL Certificates and Anti Virus.
As part of all contract we audit all machines to ensure correct warranty and hardware information is tracked.